At Collective Designs, we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and safeguard your data in accordance with the Australian Privacy Act 1988.

1. Information We Collect
We collect information that you voluntarily provide to us through our Elementor contact forms and website interactions, including:

Identity Data: Name and email address.

Communication Data: Details of your enquiry, design preferences, and any photos you share with us (we always seek explicit permission before using client photos for marketing).

Technical Data: IP address, browser type, and usage patterns collected via website cookies.

2. How We Use Your Information
We use your data to:

Provide bespoke jewellery design services and respond to your enquiries.

Coordinate shipping and delivery of finished pieces.

Communicate updates regarding your design journey.

Marketing: With your consent, we may contact you via email about new collections or services. You may opt out at any time.

3. Google Ads, Analytics & Remarketing
This website uses Google Analytics and Google Ads Remarketing tags.

Cookies: We use cookies to analyse website traffic and improve your experience.

Remarketing: These cookies allow us to show relevant ads to users who have previously visited our site as they browse other websites on the internet.

Opt-Out: You can opt out of Google’s use of cookies by visiting Google’s Ads Settings.

4. Data Sharing & Disclosure
We do not sell your personal data. We only share information with third parties when necessary to complete your service, including:

Jewellery Partners: Trusted specialists involved in the creation of your piece.

Couriers: Delivery services (e.g., Australia Post) to ship your finished designs.

Legal Obligations: If required by law to protect our rights or comply with a judicial proceeding.

5. Data Storage & Security
Your information is stored securely within our professional email systems and Elementor form database. We take all reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

6. Your Rights & Contact Information
You have the right to access, correct, or request the deletion of your personal data at any time.

If you have any questions or wish to exercise these rights, please contact:

Heidi Plentinger
Founder

Email: heidi@collectivedesigns.com.au